catherinedenoire
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How we deal with complaints in our club?A lot of you ask me ..
🕑 Added 2025-04-30 13:01:54 +0000 UTCHow we deal with complaints in our club?
A lot of you ask me how we deal with customer complaints. Many of you raise a good point—since we cannot have cameras inside the rooms, how can we know who is telling the truth: the customer or the girl? Yes, this is always a big dilemma. Mostly, you hear two completely different stories about what happened in the room, and very often they are both quite convincing. Plus, you always hear lots of "I swear to my mom," etc. It's really difficult to decide which side to take. So what’s the solution?
Basically, our system is based on probability or we can say statistics. We have something like a CRM system where all the girls have their own page that details all complaints, alarms, problems, etc. So the first thing I do when we receive a complaint is read the history of the girl. If a guy complains that she promised some service, he paid, and she then didn’t provide the service, I look for these types of complaints in her record. When I see she has already had 4-5 similar problems, I tend to lean more toward the customer version of the story.
With certain types of problems, I am even more strict—especially theft complaints (when a customer accuses a girl of stealing his money while he was taking a shower). Here, usually 2-3 similar complaints are enough to convince me that the customer is telling the truth. If I don’t find any complaints of that kind, I have to admit it’s just a fifty-fifty chance, basically a word against a word. This means I have to lean toward the girl’s version. So, probability is my answer.
